Legal Document
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use SMEnode Academy.
Last Updated: December 16, 2025
Table of Contents
1. Information We Collect
We collect information to provide and improve our IT certification training services. The types of information we collect include:
Personal Information
Name, email address, and contact details when you register for an account
Payment and billing information when you purchase courses
Professional background and certification goals during enrollment
Communication history with our support team and instructors
Learning Data
Course enrollment and completion records
Quiz and exam scores, lab completion status
Video watch progress and learning activity timestamps
Certification exam results shared with us
Technical Information
IP address, browser type, and device information
Pages visited, time spent on platform, and click patterns
Referral source and exit pages
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery : To provide access to courses, labs, and learning materials
Personalization : To recommend relevant courses based on your goals and progress
Communication : To send course updates, schedule reminders, and important announcements
Support : To respond to your inquiries and provide technical assistance
Improvement : To analyze usage patterns and improve our platform
Certification : To issue completion certificates and track your achievements
Marketing : To inform you about new courses and special offers (with your consent)
Note : We never sell your personal data to third parties for marketing purposes. Your learning data is used solely to enhance your educational experience.
3. Data Sharing & Disclosure
We may share your information in the following circumstances:
Instructors: Course instructors may access your progress data to provide personalized feedback and support
Payment Processors: Secure payment partners (Stripe, PayPal) process your transactions
Cloud Services: We use trusted providers (AWS, Google Cloud) to host and deliver content
Analytics: Anonymized data may be shared with analytics services to improve our platform
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for login, course access, and basic functionality
Preference Cookies: Remember your settings like theme preference and language
Analytics Cookies: Help us understand how you use our platform
Marketing Cookies: Used to deliver relevant advertisements (optional)
Managing Cookies: You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to access certain features.
5. Data Security
We implement robust security measures to protect your data:
Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Control: Role-based access ensures only authorized personnel can access data
Regular Audits: We conduct security audits and penetration testing
Secure Payments: Payment data is processed by PCI-DSS compliant providers
Backup & Recovery: Regular backups ensure data availability
Your Role: Please use strong passwords and never share your login credentials. Contact us immediately if you suspect unauthorized access to your account.
6. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal obligations)
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below. We will respond within 30 days.
7. Data Retention
We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Account Data: Retained while your account is active, plus 3 years after closure
Learning Records: Retained indefinitely to support lifetime access and certification verification
Payment Records: Retained for 7 years for tax and legal compliance
Marketing Data: Deleted within 30 days of unsubscribing
8. Children's Privacy
SMEnode Academy is designed for professional IT training and is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
We will update the "Last Updated" date at the top of this page
We will notify you via email for material changes
We may display a prominent notice on our platform
We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
